Privacy policy

Here’s how Eldemont handles your data. This privacy policy explains what information we collect when you use our site, and how we use it.

What Information We Collect

When you shop with us, we collect the following information:

  • Your name, email address, shipping address, and billing address. This is essential for processing your orders.
  • Payment information. This includes credit card details or other payment methods you use through Apple Pay or Google Pay. This data is processed securely by our payment processors. We do not directly store your credit card details on our servers.
  • Device and browser information. This includes your IP address, browser type, operating system, and the pages you visit on our site. This helps us improve our website and provide a better shopping experience.

How We Use Your Information

Your information is used to:

  • Process and fulfill your orders.
  • Communicate with you about your orders, shipping updates, and customer service inquiries.
  • Improve our website, products, and services. This includes analyzing trends and usage patterns.
  • Send you marketing emails (with your consent, of course). You can unsubscribe at any time.

Cookies and Tracking

We use cookies and similar tracking technologies to:

  • Remember your shopping cart contents.
  • Understand how you use our site.
  • Personalize your experience.

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Third Parties

We work with the following third parties to provide our services:

  • Shopify: Our e-commerce platform. Shopify handles website hosting and order management.
  • Apple Pay and Google Pay: Payment processors that securely handle your payment information.

We only share your information with these third parties to the extent necessary to provide our services.

Data Security

We take the security of your data seriously.

  • Our website uses SSL encryption to protect your personal and payment information during transmission.
  • Payments are processed through secure payment gateways.

While we take precautions to protect your data, no method of transmission over the Internet is completely secure.

Your Rights

You have the right to:

  • Access your personal data.
  • Correct any inaccurate or incomplete data.
  • Request the deletion of your personal data.
  • Opt-out of marketing communications.

To exercise these rights, please contact us at info@eldemont.com.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it.

Policy Updates

This privacy policy may be updated from time to time. We will post any changes on our website.

Contact Us

Company Name
Eldemont

Address:
Zutphenseweg 23
Deventer 7418 AG
Netherlands

Trade Number: 68116071

E-Mail: info@eldemont.com
Phone Number: +44 7 441422288

Customer Service:
Monday - Friday: 9:00 AM - 5:00 PM GMT
Saturday and Sunday: 10:00 AM - 4:00 PM GMT
Average response time: within 24 hours