WE ARE HERE TO ANSWER YOUR QUESTIONS
FREQUENTLY ASKED
QUESTIONS
You can pay using Visa, Mastercard, Apple Pay, Google Pay, Maestro, and American Express.
You can request changes or cancellations within 1 hour of placing your order. After that, the order is processed and can't be altered.
We currently ship only within the United Kingdom.
Processing takes 1-2 business days.
You can expect your order to arrive within 3-5 business days after processing.
Shipping is always free.
Yes, you'll receive a tracking number via email once your order ships.
You have 30 business days from the delivery date to return an item.
Customers are responsible for the cost of return shipping.
Refunds are typically processed within 5-7 business days after we receive the returned item.
Yes, we accept exchanges for different sizes or colors of the same item.
You can reach us at info@eldemont.com.
We're available from 9:00 AM to 5:00 PM (GMT) Monday through Friday.
Company Name
Eldemont
Address:
Zutphenseweg 23, Deventer, OV, 7418 AG, Netherlands
Tax Number: 68116071
E-Mail: info@eldemont.com
Phone Number: +44 7 441422288
Customer Service:
Monday - Friday: 9:00 AM - 5:00 PM GMT
Saturday and Sunday: 10:00 AM - 4:00 PM GMT
Average response time: within 24 hours